SERVICE PLANS – Premium Model Vehicles

SERVICE PLANS – Premium Model Vehicles

 

  1. COVER PROVIDED

Your vehicle is covered for a specified number of consecutive services as per the Service Plan schedule selected at the time of purchase. If you service your vehicle annually, only the number of consecutive services chosen by you, will be covered by your Service Plan.

Please Note: If the Manufacturer amends your vehicle service schedule after the inception of your Plan, ASIT Group will only honour the number of consecutive services, service items, and labour rate as per the service schedule at the time your Service Plan was purchased. Any additional services, items, top up lubricants and labour costs will be for your own account.

The Manufacturer-specified Service Schedule will be consulted to determine the replacement and frequency of any parts at the time of purchase.

 

Consumables

A maximum of R500 will be allowed per policy term, for the use of workshop consumables.

 

  1. NOT COVERED

 

Your Service Plan will not cover the cost of repairs or replacement if or when:

  • Any pre-existing failures will not be covered
  • Where repairs or replacement was undertaken without prior authorisation from the ASIT Group;
  • Should the odometer not be working, or in the opinion of the ASIT Group has been tampered with, altered, disconnected or replaced without the approval of the ASIT Group
  • If your vehicle is in any way altered from the Manufacturer's specifications;
  • Arising out of any further or additional loss of whatsoever nature including failure of, or damage to any component or part caused by the failure of a non-covered part;
  • Any part not listed under the “COVER PROVIDED” section;
  • Breakdown of your vehicle or parts of your vehicle that are covered by the Manufacturer or supplier's warranty at time of failure;
  • All immobiliser/security systems whether factory fitted or not;
  • All software upgrades;
  • All maintenance items or wear and tear items that require changing at specific intervals that is not listed under cover components:
  • Tyres, wheel alignment and wheel balancing;
  • Damages arising by not servicing correctly at an Authorised Dealer;
  • High-performance braking system (high performance brake pads and/or discs, ceramic brake pads and/or ceramic discs, ceramic discs, six-piston calipers, adjustable balance bars, self-ventilating discs or titanium braking plates), regardless if the braking system was OEM factory fitted and approved or fitted by a non-OEM will not be covered
  • Corrosion or any damage through exposure to hazardous environmental factors
  • The replacement of batteries on hybrid or electric vehicles;
  • The replacement of auxiliary batteries (Stop Start Batteries)

 

 

Notwithstanding the above, your vehicle’s Service Plan specifically excludes the obtaining of fuel, engine top up oil, transmission oil, brake fluid and other lubricants, as well as any other components not specified under Section 1. COVER PROVIDED as mentioned above.

 

  1. DURATION OF COVER

 

The Service Plan will start from the start date and will run for either a set period of time (e.g. 2 years) or up to a specified number of services (e.g. 2 services), whichever occurs first.

The cover period options are dependent on the period you chose for your Service Plan, are:

2 years or 2 Services,

3 years or 3 Services,

4 years or 4 Services,

 

Please note: Your Service Plan expires when the vehicle reaches the maximum years selected or number of services, selected by you at the time of purchase., whichever occurs first.

 

  1. ELIGIBLE VEHICLES

In order for your vehicle to be covered under the Service Plan, it is essential that your vehicle complies with the following criteria:

  • The vehicle must be a passenger vehicle with a gross vehicle mass of less than 3.500 kg that falls under the “Premium” category listed on the ASIT Group E-Commerce online store
  • The vehicle must not be a taxi or used for e-hailing, a rental vehicle, an exotic vehicle, a rebuilt vehicle (Code 3), a modified vehicle (including any conversions), or a vehicle that is or has been used in any form of motoring competition or sport.
  • The vehicle must be maintained according to roadworthy requirements of the applicable National Road Traffic Act 93 of 1996   (as amended), for the duration of your Service Plan

 

  1. COMMENCEMENT OF THE SERVICE PLAN:
  • The Service Plan Commences immediately after the full payment has been provided to the ASIT Group unless; the vehicle has an existing Service Plan or Maintenance Plan, then the Service Plan will commence when the existing plan expires
  • The Service Plan could similarly start earlier than indicated, should the vehicle have an underlying Service Plan or Maintenance Plan that has expired, however it is your responsibility to notify the ASIT Group to amend the commencement date

Important to know

The ASIT Group in conjunction with the Authorised Repairing Dealer has absolute discretion to procure and fit to your vehicle with approved genuine replacement parts that it deems necessary, provided always that these are suitable for use on this vehicle

The ASIT Group reserves the right to inspect your vehicle or the failure before any authorisation is given.

Any services, repairs or parts not included in your Service Plan will be for your own account

If your vehicle is serviced/repaired outside the borders of South Africa, the Authorised Dealer must get prior approval from the ASIT Group. You will be liable for any excess payments when lodging a claim.

If your claim is rejected, you are entitled to receive a full explanation from the ASIT Group.

 

 

  1. CUSTOMER OBLIGATIONS

 

All work will only be carried out by an Authorised Dealer as required by the Manufacturer or at a RMI dealer

To carry out preventative maintenance in respect of your vehicle, which must include the checking of engine oil level, automatic transmission fluid, coolant levels and tyre pressure or faults detected by the onboard computer

Ensure that your vehicle is presented for servicing and inspection in accordance with the Manufacturer's recommendations

When submitting a claim, ensure that the vehicle is booked in at an authorised dealer and ensure that authorisation is provided by the ASIT Group before any repair is undertaken

Once the repair is completed, you must ensure that the work is satisfactory and complete as well as sign all invoices submitted by the dealer servicing your vehicle when work has been completed before payment is made.

 

  1. SUBMITTING A CLAIM AND CUSTOMER RESPONSIBILITIES

 

In the event the approved dealer submits a claim, please have an authorised dealer or a RMI workshop contact the ASIT Group at claims@asitgroup.net or 087-8021736

 

  • The vehicle must be at the workshop before an Authorisation will be given
  • The workshop will be required to provide the following:
  • Their Dealership Name and address
  • Owners Name
  • Service Plan policy number
  • Vehicle Registration number
  • Current kilometers of the Vehicle
  • The type of component required, together with the cost associated with the repair
  • You, the customer will ensure that prior authorisation is obtained from the ASIT Group before any repairs is undertaken:
  • Once the repair is completed, you must inspect your vehicle to ensure that the repair is satisfactory and completed in all respects;
  • You must check and sign all invoices submitted by the Approved Dealer repairing your vehicle when work has been completed so that they can submit the invoice for payment

 

  1. TRANSFERING OF THE SERVICE PLAN

 

Your Service Plan may only be transferred to the new owner of the vehicle the ASIT Group has registered at the time of purchase., the Service Plan may not be transferred to another vehicle, due to the risk that was calculated at the time of purchase that was based on your particular vehicle.

 

 

Here are the Conditions:

 

  • The Service Plan must be active and valid
  • Premiums must have been paid in full and deemed active by the ASIT Group

 

What process is required to transfer my Service Plan:

  • You must submit a written or an electronic request (customercare@asitgroup.net) to the ASIT Group for the transfer to commence and include the new owner’s information
  • The ASIT Group will review and approve the transfer should the above criteria be met

 

  1. CANCELLATION OF SERVICE PLAN

 

After the cooling-off period, you have the right to cancel your Service Plan at any time by providing 30 days’ notice to the ASIT Group. To initiate the cancellation, you must submit a written or an electronic request (customercare@asitgroup.net) to the ASIT Group.

 

Please note that after the cooling off period there will be a prorata refund, the following deductions will apply:

  • Sales Fees
  • Administration Fees
  • Claims Authorised and or Paid
  • The remaining balance will be refunded

The Refund Payment will occur within 30 days upon receipt of the written cancellation request date by you the owner of the vehicle/Service Plan.

 

 

  1. TERMINATION OF THE SERVICE PLAN

 

The ASIT Group reserves the right to terminate this Service Plan by giving you the customer, notice in writing, via E-mail, Fax or Postal Services, and the benefits will immediately cease when:

    • a fraudulent act is committed, whether knowingly or unknowingly, all benefits under your plan will immediately cease.
    • This includes any attempts to obtain benefits through improper or fraudulent means
    • Tampering of the odometer in any way whatsoever
    • Payment not received within 15 days of purchase
    • Material change, with regards to pricing and the cost associated with the premiums
    • If you, as the customer, fail to meet any other obligation specified

No refunds of any kind will be provided in such cases as above accept when there is a material change, then the refund conditions will apply as stipulated in point 9 CANCELLATION OF SERVICE PLAN as per above.

 

  1. AUTHORISATION & CURRENCY

 

The Service Plan is valid in South Africa as well as its neighbouring countries, however all payments related to approved claims will only be made in South African Rand  

 

Legal Governance:

    • The laws of the Republic of South Africa govern your service plan
    • In case of any disputes arising under your plan, the courts of South Africa will have jurisdiction.

Remember to follow the proper procedures for amendments, cancellations, and refunds.

It is imperative to uphold honesty and integrity to maintain the validity and benefits of your service plan.

 

Contact Details:

Telephone Number: 087-802 1736

Claims E-mail Address: claims@asitgroup.net

Customer Care E-mail Address: customercare@asitgroup.net

Physical Address: Unit 12, 203 Beyers Naude Drive, Northcliff Office Park, Nortcliff, 2195

Postal Address: Postnet Suite 14, private Bag X9, Mellville, Gauteng